Privacy Policy & Notice
We are Goodman & Lilley with registered number 8370649 and address 36, Rembrandt House Portishead BS20 6EN. Our Data Protection Lead can be contacted at john@goodmanlilley.co.uk. We have produced this privacy notice in order to keep you informed of how we handle your personal data. All handling of your personal data is done in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 ("Data Protection Legislation"). The terms "Personal Data", "Special Categories of Personal Data", "Personal Data Breach", "Data Protection Officer", "Data Controller", "Data Processor", "Data Subject" and "process" (in the context of usage of Personal Data) shall have the meanings given to them in the Data Protection Legislation. "Data Protection Lead" is the title given to the member of staff leading our data protection compliance programme in lieu of a requirement for a Data Protection Officer.
What are your rights?
When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:
- The right to be informed of how your Personal Data is used (through this notice);
- The right to access any personal data held about you;
- The right to withdraw consent at any time, by emailing john@goodmanlilley.co.uk;
- The right to rectify any inaccurate or incomplete personal data held about you;
- The right to erasure where it cannot be justified that the information held satisfies any of the criteria outlined in this policy, or where you have withdrawn consent;
- The right to prevent processing for direct marketing purposes, scientific/historical research or in any such way that is likely to cause substantial damage to you or another, including through profile building; and
- The right to object to processing that results in decisions being made about you by automated processes and prevent those decisions being enacted.
You can exercise your right to access personal data held about you by contacting john@goodmanlilley.co.uk with the subject line: "Subject Access Request". When you submit a 'subject access request', you will need to provide confirmation of your identity by including a photocopy of your driver's license or passport. This service is provided free of charge and our response will be made within thirty (30) days, unless our Data Protection Lead deems your request as being excessive or unfounded. If this is the case, we will inform you of our reasonable administration costs in advance and/or any associated delays, giving you the opportunity to choose whether you would like to pursue your request. If you believe we have made a mistake in evaluating your request, please see the section 'Who can you complain to?'.
If you have questions about any of the rights mentioned in this section, please contact our Data Protection Lead at john@goodmanlilley.co.uk.
Who is the Data Controller?
- If we have collected your personal data directly from you for our own purposes, we are the Data Controller.
- If we have purchased your personal data from a third-party for our own purposes, we are the Data Controller. Where we have purchased your personal data, we will contact you to let you know before we first start to use it, or, at the latest, within one month of acquiring it.
- If we have been passed your personal data from a third-party for our own purposes, we are the Data Controller. We will contact you to let you know before we first start to use it, or, at the latest, within one month of acquiring it.
- If we have been passed your personal data from a third-party for a joint purpose that we both influence, we are the joint Data Controller. We will contact you to let you know before we first start to use your data, or, at the latest, within one month of acquiring it.
- If your data has been passed to us by a third party for processing under their instruction, that third party is the Data Controller. They should have notified you that they would be passing your personal data to us, Goodman & Lilley, at the time they collected your data and within their own privacy notices/standards. For a list of Data Controllers that we process personal data for, the section below 'Third Party Interests'.
- If we have received your personal data as part of a business to business relationship, the Data Controller is your employer.
What are the lawful bases for processing personal data?
Under Data Protection Legislation, there must be a 'lawful basis' for the use of personal data. The lawful bases are :
- a) 'your consent';
- b) 'performance of a contract';
- c) 'compliance with a legal obligation';
- d) 'protection of your, or anothers' vital interests';
- e) 'public interest/official authority'; and
- f) 'our legitimate interests'.
What are our 'legitimate interests'?
Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest.
About our processing of your data
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
| Reference | What categories of information about you do we process? | Why are we processing your data? | Where did we get your personal data from? |
| B2B Marketing |
|
Direct marketing to former, current and prospective clients. This processing is conducted lawfully on the basis of 'our legitimate interests'. | Directly obtained or by referral from existing clients/partners/suppliers. |
| Analytics |
|
To understand how you use our website, how you reached us and how long you spend on our website, in order to analyse our performance and improve our service. This processing is conducted lawfully on the basis of 'our legitimate interests'. | Directly obtained or indirectly obtained through a client's website (notice given at the point of collection). |
| Fraud Prevention |
|
To combat fraud, we share information of clients who instruct the payment issuer to cancel payments to us without first informing us of why and/or allowing us the opportunity to issue a refund with credit reference agencies. This processing is conducted lawfully on the basis of 'protection of your, or another's vital interests'. | Directly obtained or indirectly obtained through a client's website (notice given at the point of collection). |
| Contact Submission |
|
When you send us information about you by posting on a forum or blog, we will store this information in order to make it available for viewing on the website. You consent is obtained at the time of posting and via reference to this notice. This processing is conducted lawfully on the basis of 'your consent'. | Directly obtained or indirectly obtained through a client's website (notice given at the point of collection). |
| Phone Calls |
|
We might record calls for training and/or auditing purposes. We also collect Calling Line Identification information. This is used to help improve the efficiency and accountability of our customer services. This processing is conducted lawfully on the basis of 'our legitimate interests'. | Directly obtained. |
| Email and Web Contact |
|
If you contact us through our website or by email, we will use the information you send in order to respond to your enquiry or complaint. This information will be kept in order to improve our service to you overall. This processing is conducted lawfully on the basis of 'our legitimate interests'. | Directly obtained or indirectly obtained through our website (notice given at the point of collection). |
| Consumer Marketing |
|
If you make a purchase with us, we will add your contact information to our marketing list and send you information we think you might be interested in. This processing is conducted lawfully on the basis of 'our legitimate interests'. | Directly obtained. |
What happens if I refuse to give Goodman & Lilley my personal data?
The information about you that we have collected for the performance of our contracts is required in order for us to successfully fulfil our obligations to you. If you choose not to provide the personal data requested, we will not be able to enter into a contract with you to provide the benefits we offer. If we are already processing your personal information under a contract, you must end our contractual relationship (as/where permitted) in order to exercise some of your rights.
We process some personal information as part of a contractual relationship with a Data Controller. Any requests to restrict this type of processing should be forwarded to the Data Controller; they will be responsible for discussing your concerns and making any decisions.
What are Goodman & Lilley's 'legitimate interests'?
Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest. If you would like to find out more about our legitimate interests, please contact john@goodmanlilley.co.uk.
What profiling or automated decision making do we perform?
Goodman & Lilley does not perform any profiling or automated decision making based on your personal data.
How long will your personal data be kept?
Goodman & Lilley holds different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold and the length of time for which it is held.
- If 'consent' is the basis for our lawful processing of your data, we will retain your data so long as both the purpose for which it was collected, and your consent, are still valid. We review the status of your consent every twelve (12) months and treat non-response to our requests for renewal of consent as if they were your request to withdraw consent. Occasionally, we might identify a legitimate interest in retaining some of your personal data that has been obtained by consent. If we do, we will inform you that we intend to retain it under these conditions and identify the interest specifically.
- Identity, Contact and Transaction Data are held indefinitely (subject to object by the individual, or individuals having left our clients' business) in order to provide a superior service to returning customers.
- If we process your data on the basis of 'legitimate interests', we will retain your data for so long as the purpose for which it is processed remains active. We review the status of our legitimate interests every twelve (12) months and will update this notice whenever we determine that either a legitimate interest no longer exists or that a new one has been found.
- All categories of personal data that are held by us because they are essential for the performance of a contract, will be held for a period of six years, as determined by reference to the Limitations Act 1980, for the purposes of exercising or defending legal claims.
Who else will receive your personal data?
Goodman & Lilley passes your data to the third parties listed in the section 'Third Party Interests' below, for the purposes of providing our services to you, and for no other purpose.
Does your data leave the EU?
Goodman & Lilley uses overseas web and IT providers. Details of what data is sent where, and the safeguards in place, are included in the section 'Third Party Processors' below.
Third Party Interests
Data Controllers
| Name of Third Party Controller | What processing are we performing for them? | If applicable - who is their representative within the EU? |
|---|---|---|
| HMRC, regulatory authorities or other authorities | We are joint Controller with these authorities who require reporting of processing in some situations | N/A |
| Postal/Courier Providers | Where these providers act as Data Controller, we are joint Controller with them for the purposes of sending you physical documents. | N/A |
Our Data Processors
| Name of Third Party Processor | Purposes for Carrying out Processing |
|---|---|
| Alex Barwick | Inventory clerk used by our Lettings Department to organise inventory lists and reports; customer data held upon referral. |
| T&L | Carpet fitting company used by our Lettings Department; customer data held upon referral. |
| DFC Electrical | Electrician company used by our Lettings Department; customer data held upon referral. |
| JH Designs | Plumbing and bathroom installation company used by our Lettings Department; customer data held upon referral. |
| Clarke Property Services | Energy Performance Certificate (EPC) assessors used by our Lettings Department; customer data held upon referral. |
| JL Maintenance | Home maintenance company used by our Lettings Department; customer data held upon referral. |
| Shift It | Waste removal company used by our Lettings Department; customer data held upon referral. |
| Anbatech Limited | Inventory company used by our Lettings Department to organise inventory lists and reports; customer data held upon referral. |
| Detail4homes | Home maintenance/decorating company used by our Lettings Department; customer data held upon referral. |
| Jonathan Crane | Electrician used by our Lettings Department; customer data held upon referral. |
| Best South West Ltd. | Plumbing company used by our Lettings Department; customer data held upon referral. |
| Business & Home Improvements & Renovations | Home improvements company used by our Lettings Department; customer data held upon referral. |
| JAF Services Ltd | Plumbing company used by our Lettings Department; customer data held upon referral. |
| TS Electrics | Electrician company used by our Lettings Department; data is held upon referral. |
| Alison A Cleaning Service | Cleaning services used by our Lettings Department; data is held upon referral. |
| Bristol Professional Locksmith | Locksmiths used by our Lettings Department; data is held upon referral. |
| The Bristol Pest Controller | Pest Controller service used by our Lettings Department; customer data is held upon referral. |
| Jamie Huxtable Chimney Sweeping | Chimney Sweeping specialists used by our Lettings Department; customer data is held upon referral. |
| WBW Solicitors | Solicitors used by our Lettings Department; customer data is held upon referral. |
| Future TV Bristol Ltd | Satellite and cable television sales/installation service used by our Lettings Department; customer data is held upon referral. |
| Diamond Cleaning | Cleaning services used by our Lettings Department; customer data is held upon referral. |
| Pinpoint Inventories | Inventory company used by our Lettings Department to produce inventory lists and reports; customer data is held upon referral. |
| South Gloucestershire Council | Used by our Lettings Department for council tax purposes on rental properties. |
| Spark Energy | Electricity and gas supplier used by our Lettings Department; customer data is held upon referral. |
| CVS Fire and Security | Fire detection and security services used by our Lettings Department; customer data is held upon referral. |
| OVO Energy | Energy supply company used by our Lettings Department; customer data is held upon referral. |
| Bristol Water PLC | Water supply company used by our Lettings Department; customer data is held upon referral. |
| Gordano Valley Heating Ltd | Central Heating Engineers used by our Lettings Department; customer data is held upon referral. |
| Gordano Carpets Limited | Flooring specialists used by our Lettings Department; customer data is held upon referral. |
| Paul Tripp Installations | PVC and aluminium window and door specialists used by our Lettings Department; customer data is held upon referral. |
| Southern Scottish Energy (SSE) PLC | Energy provider used by our Lettings Department; customer data is held upon referral. |
| Epic Heating Ltd | Heating contractor used by our Lettings Department; customer data is held upon referral. |
| Sigma Windows & Doors Ltd | Aluminium door and window specialists used by our Lettings Department; customer data is held upon referral. |
| Daligas Limited | Gas supplier used by our Lettings Department; customer data is held upon referral. |
| Positively Property | Building, home improvement and maintenance company used by our Lettings Department; customer data is held upon referral. |
| D&D Locksmithing and keycutting | Locksmith company used by our Lettings Department; customer data is held upon referral. |
| D2 Property Services | Building and construction company used by our Lettings Department; customer data is held upon referral. |
| Merit Building and Roofing Services Southwest | Construction, conversion and installation company used by our Lettings Department; customer data is held upon referral. |
| Bristol Energy | Gas and electricity supplier used by our Lettings Department; customer data is held upon referral. |
| A L Gilchrist Carpets | Carpet company used by our Lettings Department; customer data is held upon referral. |
| Trent's (South West) Ltd. | Professional drain clearance and unblocking services used by our Lettings Department; customer data is held upon referral. |
| Cosmetic Works | Bath resurfacing and restoration company used by our Lettings Department; customer data is held upon referral. |
| GB Energy Supply | Gas and electricity supplier used by our Lettings Department; customer data is held upon referral. |
| Llexzone Electrical Services Ltd | Electrician service used by our Lettings Department; customer data is held upon referral. |
| Ian Smith Heating Engineers | Plumbing and heating company used by our Lettings Department; customer data is held upon referral. |
| JSM Property Services (UK) Ltd | Property maintenance company used by our Lettings Department; customer data is held upon referral. |
| GoGo Cleaning | Professional home cleaners used by our Lettings Department; customer data is held upon referral. |
| Good Energy Company | Renewable energy supplier used by our Lettings Department; customer data is held upon referral. |
| Montrose Glass | Window repair company used by our Lettings Department; customer data is held upon referral. |
| Green Network Energy | Gas and electricity supplier used by our Lettings Department; customer data is held upon referral. |
| Green Star Energy | Gas and electricity supplier used by our Lettings Department; customer data is held upon referral. |
| N H Locksmith Services | Locksmiths used by our Lettings Department; customer data is held upon referral. |
| WaspKill UK Bristol | Wasp control specialist company used by our Lettings Department; customer data is held upon referral. |
| PRJ Contractors (Bristol) Ltd | Building services company used by our Lettings Department; customer data is held upon referral. |
| Growing Panes | Gardening/landscaping company used by our Lettings Department; customer data is held upon referral. |
| Green Door Electrical Ltd | Electricians used by our Lettings Department; customer data is held upon referral. |
| Tonkin & Daughters | Specialist Joiners used by our Lettings Department; customer data is held upon referral. |
| A R D Group Energy | Energy provider used by our Lettings Department; customer data is held upon referral. |
| Affordable Rubbish Clearance | Company used by our Lettings Department; customer data is held upon referral. |
| D & G Appliance Repairs Ltd | Company used by our Lettings Department; customer data is held upon referral. |
| Aquablast Drain Services | Drainage consultants used by our Lettings Department; data is held upon referral. |
| Bedminster Domestic Appliances Ltd | Supplier of domestic appliances; used by our Lettings Department. Customer data is held upon referral. |
| Mark One Safety Testing | Company used by our Lettings Department to provide electrical inspections, domestic installations and portable appliance testing. Customer data is held upon referral. |
| H & S Window and Door Services | Glazing and repairs company used by our Lettings Department; customer data is held upon referral. |
| All Trade Property Services Ltd | Maintenance, construction, renovation and repair specialists used by our Lettings Department; customer data is held upon referral. |
| The Window Company (Bristol) Ltd | uPVC windows and doors installer used by our Lettings Department; customer data is held upon referral. |
| R N Roofing Solutions | Roofing services company used by our Lettings Department; customer data is held upon referral. |
| Dynamic Heating Services (DHS Heating and Plumbing) | Heating and plumbing services company used by our Lettings Department; customer data is held upon referral. |
| Zap Pest Control | Pest control company used by our Lettings Department; customer data is held upon referral. |
| Cox & Caple TV Aerials & Satellite | Company who install TV aerials and satellite systems; used by our Lettings Department. Customer data is held upon referral. |
| Matt Lyon Heating and Plumbing | Heating and Plumbing specialist used by our Lettings Department; customer data is held upon referral. |
| DTV Aerials | Suppliers and installers of TV aerials; used by our Lettings Department. Customer data is held upon referral. |
| EPC Portishead | Company who provide Energy Performance Certificates; used by our Lettings Department. Customer data is held upon referral. |
| NFC Inventories | Inventory company who provide inventory lists and reports; used by our Lettings Department. Customer data is held upon referral. |
| Sainsburys Energy | Gas and electricity supplier used by our Lettings Department; customer data is held upon referral. |
| JM Plumbing & Heating | Plumbing and heating services company used by our Lettings Department; customer data is held upon referral. |
| LMW Heating & Plumbing Services | Heating and plumbing services company used by our Lettings Department; customer data is held upon referral. |
| M N Pring Cleaning Services | Cleaning services company used by our Lettings Department; customer data is held upon referral. |
| Beau Bathrooms & Plumbing | Bathroom installation company used by our Lettings Department; customer data is held upon referral. |
| Mogford Prescott Ltd | Building and home improvements company used by our Lettings Department; customer data is held upon referral. |
| A J Lynch Carpet and Upholstery cleaning services | Cleaning company used by our Lettings Department; customer data is held upon referral. |
| Woodson Electrical Ltd | Electrical services company used by our Lettings Department; customer data is held upon referral. |
| First Utility | Supplier of gas and electricity, used by our Lettings Department; customer data is held upon referral. |
| Locking Locksmiths | Locksmith company used by our Lettings Department; customer data is held upon referral. |
| Crawfords PRC | Carpet cleaning company used by our Lettings Department; customer data is held upon referral. |
| K & D Property Maintenance | Property maintenance company used by our Lettings Department; customer data is held upon referral. |
| Gas Safe Bristol Limited | Plumbing and heating specialists used by our Lettings Department; customer data is held upon referral. |
| Anthony Spencer window and doors fittings and repairs | Company used by our Lettings Department; customer data is held upon referral. |
| Freemantle Developments Ltd | Property development company who Goodman & Lilley's Land and New Homes department have worked with on the development of new homes; customer data is held by them during the sale of properties. |
| The Utility Warehouse | Energy provider used by our Lettings Department; customer data is held upon referral. |
| Panache Plumbing | Plumbing company used by our Lettings Department; customer data is held upon referral. |
| Accredited Inventories | Company used by our Lettings Department to compile inventory lists and reports; customer data is held upon referral. |
| Npower | Electricity generator and supplier of gas and electricity; used by our Lettings Department. Customer data is held upon referral. |
| N J Plumbing and Heating | Plumbing/heating company used by our Lettings Department; customer data is held upon referral. |
| Sentinel Security Systems | Specialists in alarm/CCTV installations; used by our Lettings Department. Customer data is held upon referral. |
| Vacuglaze Ltd | Window frame manufacturers used by our Lettings Department; customer data is held upon referral. |
| Jamie Hayman Plumbing | Plumbing company used by our Lettings Department; customer data is held upon referral. |
| Richwood Construction | Construction company used by our Lettings Department; customer data is held upon referral. |
| Gelder Carpets | Company offering sales and fitting of carpets which is used by our Lettings Department; customer data is held upon referral. |
| Tony Cox Aerials | Satellite and cable television sales and installation service used by our Lettings Department; customer data held upon referral. |
| G E Humphreys Electrical Services | Electricians used by our Lettings Department; customer data held upon referral. |
| Richwood Plumbing and Heating | Plumbing and heating company used by our Lettings Department; customer data is held upon referral. |
| Avon Garden Machinery | Specialist company in garden machinery and repairs used by our Lettings Department; customer data is held upon referral. |
| CNG House | Energy provider used by our Lettings Department; customer data is held upon referral. |
| Ecotricity Group Limited | Energy company used by our Lettings Department; customer data is held upon referral. |
| Indigo Telecoms | Telephone and email provider used by Goodman & Lilley |
| Adam Hudd Carpentry | Company used by our Lettings Department; customer data is held upon referral. |
| TLC Home Enhancement | Home Services and repairs company used by our Lettings Department; customer data is held upon referral. |
| Alan Saunders Domestic Appliance Engineer | Engineer offering domestic appliances repairs; customer data is held upon referral by our Lettings Department. |
| Heating Somerset | Central Heating Service used by our Lettings Department; customer data held upon referral. |
| Clementine Gardening | Gardeners used by our Lettings Department; customer data is held upon referral. |
| The Garage Door People | A company who supply garage doors and offer repair services used by our Lettings Department; customer data is held upon referral. |
| Cleaner Cookers | Domestic oven cleaning company used by our Lettings Department in our rental properties; customer data is held upon referral. |
| Somerset Pest Solutions | Pest Control company used by our Lettings Department; customer data is held upon referral. |
| Legwork Property Solutions | Company who complete Inventories, Energy Performance Certificates (EPCs) and Legionella Risk Assessments for domestic and commercial properties. Used by our Lettings Department for rental properties; customer data is held upon referral. |
| Masterkey Portishead | Locksmiths used by our Lettings Department; customer data is held upon referral. |
| Gordano Cleaning Services | Cleaning company used by our Lettings Department for rental properties; customer data is held upon referral. |
| Mathison PPHB Ltd. | Plumbing and heating company used by our Lettings Department; customer data is held upon referral. |
| Clevedon Domestics | Specialists in the sales and service of domestic appliances; used by our Lettings Department; customer data is held upon referral. |
| KIS Electrics | Electrician company used by our Lettings Department; customer data is held upon referral. |
| Scottish Hydro | Historic electricity supplier company, (now known as SSE Energy Supply Limited) used by our Lettings Department; customer data was held upon referral. |
| R North | Heating Engineer used by our Lettings department for any issues with heating in our rental properties; customer data is held upon referral. |
| Mark Purnell Building Services | Company used by our Lettings Department regarding building services on our rental properties; customer data is held upon referral. |
| Dennis Plumbing and Heating | Company used by our Lettings department if there are any plumbing/heating issues in our rental properties; customer data is held upon referral. |
| British Gas | Energy and home services provider used by our Lettings Department; customer data is held upon referral. |
| E On | Energy company used by our Lettings Department; customer data is held upon referral. |
| Sign Right | Company used to place For Sale/Sale Agreed/To Let boards at properties; customer data is held upon referral. |
| Scottish Power | Gas and electricity company; customer data is held upon referral. |
| MJD Plumbing & Heating Services Ltd. | Plumbing and Heating company used by our Lettings Department; customer data is held upon referral. |
| EDF Energy | Energy provider used by our Lettings Department; customer data held upon referral. |
| Southern Electric | Energy provider used by our Lettings Department; customer data held upon referral. |
| British Gas | Energy and home services provider used by our Lettings Department; customer data held upon referral. |
| Atlantic Electric and Gas | Company used by our Lettings Department for issues with gas and electric in our rental properties; customer data held upon referral. |
| Atlantic Electric and Gas | Company used by our Lettings Department for issues with electric and gas in rental properties; customer data held upon referral. |
| Pete Wedlake | Handyman used by our Lettings Department for repairs in rental properties; customer data held upon referral. |
| Noel Chard Domestic Appliances | Company used by our Lettings Department for domestic appliance repairs in our rental properties; customer data held upon referral. |
| Wessex Water | Customer data held for water bill purposes. |
| Bristol City Council | Customer data held for council tax purposes. |
| North Somerset Council | Customer data held for council tax purposes. |
| NJ Plumbing & Heating | Company used by the Lettings Department for plumbing and heating issues in rental properties; customer data is held upon referral. |
| Bristol Locksmiths | Company used by our Lettings Department if there are issues with keys in our rental properties; customer data is held upon referral. |
| Colin Gledhill Boiler Repairs | Company used by our Lettings Department if there are issues with boilers in our rental properties; customer data is held upon referral. |
| Let Alliance | Company used historically by our Lettings Department for referencing checks; customer data was held upon referral. |
| Homelet | Company used for our Lettings Department's referencing checks; customer data is held upon referral. |
| Joe Pearce | EPC assessor who holds customer data upon referral. |
| Scott Diamond | EPC assessor who holds customer data upon referral. |
| Xero | Company used for invoicing; they hold customer data for payments of invoices. |
| MC Mortgages | Financial services who hold customer data upon referrals. |
| HP Consultancy | Property surveyors and project managers who hold customer data upon referrals. |
| CW Removals and Storage | Removal company who hold customer data upon referrals. |
| Redcliffe Removal | Removal company who hold customer data upon referrals. |
| CFP | Web-based property software for Lettings containing all current and historic lettings/landlord/tenant details. |
| Vebra Alto | Web-based property software containing all current and historic property sales and customer data. |
Who can you complain to?
In addition to sending us your complaints directly to john@goodmanlilley.co.uk, you can send complaints to our supervisory authority. As Goodman & Lilley predominantly handles the personal data of UK nationals, our supervisory authority is the Information Commissioner's Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting ico.org.uk.
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